State Farm® Insurance Agent Shonda Hetherington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Peri Ikels
June 26, 2025
5
out of
5
rating by Peri Ikels
"Always extremely helpful! Needed proof of insurance to get my inspection (having user error issues trying to access my app...) and Shonda's office responded asap by texting it to me. Great customer service!"
nelda rodriguez
June 25, 2025
5
out of
5
rating by nelda rodriguez
"Shonda, Kami and the rest of her team are absolutely amazing! They are well accommodating, great communication, and all around superb service."
We responded:
"Thank you so much for your wonderful review, Nelda! We’re thrilled to hear that Kami, and the rest of our team exceeded your expectations. Your kind words about our communication and service mean a lot to us. We look forward to serving you again soon!"
Jeremiah V
June 18, 2025
5
out of
5
rating by Jeremiah V
"Chris was very helpful from the start and understood our situation. And was very polite and excited for our new journey with State Farm. Thank you Chris"
We responded:
"Thank you for your fantastic review! We’re so glad to hear that Chris was helpful and understanding of your situation. His enthusiasm for your new journey with State Farm truly makes a difference. We appreciate your kind words and look forward to supporting you every step of the way!"
Dolores Sanchez
June 11, 2025
5
out of
5
rating by Dolores Sanchez
"Chris was very personable. Made me felt welcome. Explained everything in detail and I did not feel pressured into anything at all."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Chris made you feel welcome and took the time to explain everything in detail. Our goal is to provide a comfortable experience without any pressure, and it’s great to know we achieved that. We appreciate your feedback and look forward to seeing you again soon!"
Jonathan Lewis
June 6, 2025
5
out of
5
rating by Jonathan Lewis
"Absolutely great service, and everyone I've worked with at this office has been a pleasure to work with!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that you've had a great experience with our team. We appreciate your kind words and look forward to continuing to provide you with excellent service!"
Jason Timmons
June 6, 2025
5
out of
5
rating by Jason Timmons
"Shonda and her entire staff are absolutely amazing! From walking into the office and them knowing your name to providing a ton of information while providing you with the best service! I absolutely enjoy everything about how they operate! Thank you'll for being absolutely amazing!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We strive to create a welcoming environment and provide top-notch service, so it's wonderful to know that our efforts are appreciated. We look forward to seeing you again soon!"
Oscar Bravo
May 28, 2025
5
out of
5
rating by Oscar Bravo
"Had to make some on the fly adjustments to my policy and Jeff was incredibly helpful. Assured me it would get taken care of and he even sent me updates as my policy was being worked on and when it was completed. Much appreciated team !"
We responded:
"Thank you so much for the 5-star review, Oscar! We're thrilled to hear that Jeff was able to assist you and help you save money. We take great pride in our team, and it's wonderful to know that they provided you with excellent service. If you have any more questions in the future, don't hesitate to reach out. Thanks again for choosing us!"
Princess Hilda
May 16, 2025
5
out of
5
rating by Princess Hilda
"Customer service is the best 👌. Chris was the one that attended to me, and their insurance policy is very reliable affordable 👌"
We responded:
"Thank you for your fantastic 5-star review! We're thrilled to hear you had a great experience with Chris and found our insurance policy reliable and affordable. Your feedback means a lot to us! If you need anything else, feel free to reach out."
lilkari491
May 8, 2025
5
out of
5
rating by lilkari491
"I've been with State Farm for months now & have experienced great service from the staff."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that you’ve had a great experience with our team. Providing excellent service is our top priority, and it's wonderful to know that we’ve met your expectations. If you ever need anything, don’t hesitate to reach out. We’re here for you!"
Erica Locust
May 8, 2025
5
out of
5
rating by Erica Locust
"Shonda is great. Always checking in to make sure things are going well and offering me great assistance whenever I need it."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our commitment to checking in and offering assistance truly sets us apart. We appreciate your kind words and are grateful to have you as part of our State Farm family! If you ever need anything, don’t hesitate to reach out."
Donoban Ramírez
May 1, 2025
5
out of
5
rating by Donoban Ramírez
"I had the pleasure to talk to Chris regarding my car insurance transfer from Colorado to Austin. He was incredibly efficient, nice and very friendly throughout the entire process. I highly recommend State Farm for they excellent customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Chris during your car insurance transfer. Our team strives to provide efficient and friendly service, and it’s great to know that we met your expectations. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, don't hesitate to reach out."
Hjardeir Dunn Design
April 28, 2025
5
out of
5
rating by Hjardeir Dunn Design
"It was impressive to encounter such remarkable enthusiasm, exceptional professionalism, responsiveness and warmth - making my homeowner and auto policy transfer experience truly exceptional. I am beyond grateful to Shonda, Beatrice and Kami for their extraordinary kindness, compassion and thoughtfulness. Shonda and her team are phenomenal - I highly recommend this outstanding insurance agency."
We responded:
"Thank you for your kind words and recommendation! I'm so glad Beatrice, Kami, and myself could make your policy transfer experience exceptional. We’re always here if you need anything!"
diana
April 25, 2025
5
out of
5
rating by diana
"I’ve been a State Farm auto policy holder for years and recently purchased a home. Beatrice helped me with choosing the best homeowners insurance for me, despite me originally telling her I was planning on switching to Progressive due to the higher rates with State Farm. She broke it down for me and even provided a better deal with more coverage once she took charge of my case, and it even brought my auto insurance down. She was wonderful to work with, super responsive and helpful, and I’m glad I stayed with State Farm. Thank you Beatrice!"
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Beatrice was able to help you find the best homeowners insurance while lowering your auto rates. Her dedication to excellent service truly shines through. We appreciate your loyalty to State Farm and are here for any future needs. Thanks again!"
Andy Liber Contreras Figueredo
April 22, 2025
5
out of
5
rating by Andy Liber Contreras Figueredo
"Gran atención y siempre atentos a sus clientes. 100% recomendados"
We responded:
"¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que valoras nuestra atención y el servicio a nuestros clientes. Apreciamos tu recomendación al 100%. ¡Esperamos verte pronto!"
Rachel R
April 22, 2025
5
out of
5
rating by Rachel R
"Great customer service :)"
We responded:
"Thank you for the fantastic 5-star review Rachel! We're so glad you had a great experience with our customer service. Your support means a lot to us!"
danny38615
April 10, 2025
5
out of
5
rating by danny38615
"Great service and always available."
We responded:
"Danny, thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our service and that we were always available to assist you. Your support means a lot to us!"
Suzanne Taylor1
April 10, 2025
5
out of
5
rating by Suzanne Taylor1
"Prompt attention to any questions or changes necessary. High quality customer service"
We responded:
"Suzanne, thank you for your fantastic 5-star Google review! Your kind words about the prompt attention to your questions and the high-quality customer service mean a lot to us. We truly appreciate your support and are thrilled to know you had a positive experience."
Megan Hernandez
April 4, 2025
5
out of
5
rating by Megan Hernandez
"Great customer service! She helped us out so much!"
We responded:
"Thank you for your kind words, Megan! We're delighted to hear you had a great experience with our customer service. We're here to help anytime you need us!"
Scott Stieferman
March 25, 2025
5
out of
5
rating by Scott Stieferman
"Shonda and team have easily become a favorite provider for life, home and auto insurances. She will explain all requirements and options - that allow the customer to choose the best coverage within a budget. I have been with State Farm for many years and hope to continue working with Shonda for many more."
We responded:
"Thank you for your fantastic 5-star review Scott! We’re thrilled to hear that we have become your favorite provider for life, home, and auto insurance. We appreciate your loyalty over the years with State Farm and look forward to serving you for many more. If you ever have questions or need assistance, we’re here for you!"
Dani Seelig
March 20, 2025
5
out of
5
rating by Dani Seelig
"I am so appreciative of all that Shonda and her team do with regards to making sure all my insurance (ALL) is exactly what it needs to be. She has helped me through each part of my life whether it be car insurance, life insurance, house insurance, etc. I simply think she and her TEAM are the Best! Thank you, Shonda!"
We responded:
"Thank you for your fantastic 5-star review! We’re thrilled to hear that we have been able to support you with all your insurance needs. Your kind words mean so much to us, and we’re here for you whenever you need assistance."
air com
March 12, 2025
5
out of
5
rating by air com
"Shonda has helped me with all my insurance needs for over 15 years. She is the most kind, helpful, and understanding person anytime her expertise is needed. Everyone within her agency shows the same compassion…highly recommended!"
We responded:
"Thank you so much for your wonderful 5-star review, Eric! We truly appreciate your kind words. It’s been fantastic providing support to you for over 15 years. We strive to provide the best service possible, and your recommendation means the world to us. If you ever need anything, don’t hesitate to reach out!"
Maudlin Baugh
March 11, 2025
5
out of
5
rating by Maudlin Baugh
"It has been a wonderful experience having Shonda as my agent. From the onset she has been professional, proactive, detailed oriented and service driven. Recently I had an unfortunate event, and Shonda was there for me throughout the whole process, been helpful, thoughtful and understanding. When I felt overwhelmed and called in either Shonda or a member of her team would readily respond to me. This helped to calm my fears and the uncertainty I felt at the time. Beatrice was always polite and positive and gave the assurance that everything would be okay.This brought much comfort and peace when I needed it most. The manner in which Shonda and her team deals with you, speaks volume of their service, integrity and professionalism."
We responded:
"Thank you for your fantastic 5-star review Maudlin! We’re thrilled that my team could support you during such a challenging time. Your kind words about my professionalism and Beatrice’s comforting presence mean a lot to us. We truly appreciate your feedback and remain here for you whenever you need us!"
Brad Mire
March 10, 2025
5
out of
5
rating by Brad Mire
"Great staff. Always helpful and take the time to walk through everything step by step and they make sure you are taken care of and satisfied. Shonda and her team always take the time to explain my policies, what they cover and how to best save money. Truly a fantastic group of people!"
We responded:
"Brad, thanks you for your review! We’re thrilled to hear our staff was helpful and thorough. Your satisfaction is our priority. If you need anything else, feel free to reach out. Best regards - Shonda"
Bobby Nunez
March 5, 2025
5
out of
5
rating by Bobby Nunez
"Great people always helpful and willing to serve their customers. I’m happy that I found them !!!"
We responded:
"Hi Bobby! Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our team. Our goal is to always provide the best service possible, and it’s wonderful to know that we made a positive impact on your service. We look forward to serving you again soon!"
Melinda Harris
February 28, 2025
5
out of
5
rating by Melinda Harris
"Prompt and attentive to customers changing needs. Great service."
We responded:
"Thank you for your wonderful 5-star review! We are thrilled to hear that you found our service prompt and attentive to your needs. Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can assist you with, please feel free to reach out!"