State Farm® Insurance Agent Shonda Hetherington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Hill
October 8, 2024
5
out of
5
rating by Michael Hill
"Informative, precise and professional. Great customer service!"
We responded:
"Thank you for your kind words, Michael! We're glad you had a great experience with our customer service."
Savanah Thompson
October 7, 2024
5
out of
5
rating by Savanah Thompson
"I absolutely love my team with state farm. They always answer the phone with such genuinity and enthusiasm. Not only that, but they also handle any and everything I have trouble with, with such compassion. I love that Shonda is empathic, attentive and extremely comprehensive as well. I don’t think I’ll be looking into another insurance for a while as long as my team is the way it is. Thank you for being you! :)"
We responded:
"Thank you for your wonderful review, Savanah! We're delighted to hear about your positive experience with our team, especially Shonda. Your trust and kind words mean a lot to us. We look forward to continuing to serve you!"
zoe sheriff
October 1, 2024
5
out of
5
rating by zoe sheriff
"christopher zuniga- and this whole shop is amazing. got me the best rates ive ever seen especially for the younger generations. very sweet and comfortable and personal. best experience ive gotten for dealing with anything insurance!"
We responded:
"Thank you for the fantastic review, Zoe! We're thrilled to hear that Christopher and our team provided you with great rates and a comfortable experience. We appreciate your support!"
Megan Hernandez
October 1, 2024
5
out of
5
rating by Megan Hernandez
"Great customer service! She helped us out so much!"
We responded:
"Thank you for your kind words, Megan! We're delighted to hear you had a great experience with our customer service. We're here to help anytime you need us!"
kym mccann
September 25, 2024
5
out of
5
rating by kym mccann
"Shonda was amazing with my insurance needs. She was extremely communicative and gave me so many options to choose from and answered all my questions and concerns. I would definitely recommend her!!"
We responded:
"Thank you so much for your kind words Kym! We're thrilled to hear that you feel like we provided excellent service and met all your insurance needs. Your recommendation means a lot to us! 🌟"
Brad Mire
September 25, 2024
5
out of
5
rating by Brad Mire
"Great staff. Always helpful and take the time to walk through everything step by step and they make sure you are taken care of and satisfied. Shonda and her team always take the time to explain my policies, what they cover and how to best save money. Truly a fantastic group of people!"
We responded:
"Brad, thanks you for your review! We’re thrilled to hear our staff was helpful and thorough. Your satisfaction is our priority. If you need anything else, feel free to reach out. Best regards - Shonda"
Amy Curtis
September 16, 2024
5
out of
5
rating by Amy Curtis
"Great service! Friendly and available when you need them :)"
We responded:
"Thank you, Amy! We’re so glad to hear you’re happy with our service. We’re always here when you need us, and we appreciate your kind words! :)"
LeAnn Urbina
September 10, 2024
5
out of
5
rating by LeAnn Urbina
"Shonda is such a wonderful agent and we’re so happy we switched to State Farm. I’ve personally known her for years and would recommend her and her team."
We responded:
"Thank you so much, LeAnn! We’re thrilled to hear that you’re happy with your decision to switch to State Farm. It means a lot to us that you’d recommend my team, and we’re grateful for your trust and friendship over the years!"
HaZe_gost
September 8, 2024
5
out of
5
rating by HaZe_gost
"She really helped me understand rates for drivers under 16. I took advantage of all the discounts and had a better understanding of coverage and needs. Thank you Shonda!"
We responded:
"Thank you! We're so glad Shonda could help clarify everything and find the best discounts for you. It’s great to hear you feel more confident about your coverage. We're always here to help—thank you for choosing us!"
Don Jalbert
September 8, 2024
5
out of
5
rating by Don Jalbert
"If you have not had the pleasure of working with Shonda Hetherington for your insurance needs - you need to call her and her team. You couldn't be more impressed! From the very beginning, she is responsive, knowledgeable, and genuinely cares about all her clients. Shonda takes the time to explain all insurance options in detail, ensuring understanding of the coverage, and she will help you find the best policy that fits your needs and budget. Her professionalism and warm personality makes the entire process smooth and stress-free. If you're looking for a trustworthy and dedicated insurance agent in the Round Rock/Austin area, I highly recommend Shonda. She's the best in the business!"
We responded:
"Thank you so much, Don! Your thoughtful review truly brightened our day. We’re thrilled that you’ve had such a positive experience with Shonda and our team. It’s always our goal to provide personalized, stress-free service, and we’re so glad that came through for you. Your recommendation means the world to us, and we’re grateful for the opportunity to serve you!"
Lachrisha Bassett
September 7, 2024
5
out of
5
rating by Lachrisha Bassett
"Wonderful office. You will not be disappointed."
We responded:
"Thank you, Lachrish! We’re so happy to hear you had a great experience with us. Your kind words mean a lot, and we look forward to serving you again!"
C H Hermon
September 6, 2024
5
out of
5
rating by C H Hermon
"Shonda takes a personal interest in her clients lives to be sure their needs are being properly met. Her many years of experience with State Farm are evident in her full service agency. It’s a joy doing business with Shonda and her staff."
We responded:
"Thank you so much, C.H.! We're delighted to hear your kind words about our team. It’s our priority to make sure every client feels personally cared for, and your feedback reaffirms that commitment. We truly enjoy working with you, and we’re here whenever you need us!"
Nathan Bassett
September 6, 2024
5
out of
5
rating by Nathan Bassett
"Having a new job can be stressful, especially, when it concerns money and insurance. Going here was a great experience for me! I was able to learn new ideas about ways to spend my money and how I could save for my future. I would recommend this place to anyone who is pondering what their next investment should be! :)"
We responded:
"Thank you so much, Nathan! We’re thrilled to hear that your experience with us helped ease some of the stress around your new job. It’s great to know you found our advice valuable for managing your finances and planning for the future. Your recommendation means a lot, and we’re always here to help if you need further guidance! :)"
kaytlynn plunk
September 5, 2024
5
out of
5
rating by kaytlynn plunk
"Great customer service and team! Always willing to go above and beyond."
We responded:
"hank you so much, Kaytlynn! We're thrilled to hear that you had a great experience with our team. Going above and beyond for our customers is what we strive for, and your kind words mean a lot to us. We look forward to serving you again soon!"
Chris McDonald
September 5, 2024
5
out of
5
rating by Chris McDonald
"Awesome group, awesome service! Would highly recommend!"
We responded:
"Thank you, Chris! We’re so glad you enjoyed our service and team. Your recommendation means the world to us, and we can’t wait to welcome you back again soon! "
Bessie Benham
September 4, 2024
5
out of
5
rating by Bessie Benham
"I needed to change my insurance over over to Texas, and Shonda made the process quick and easy, making sure I was fully informed of all of my options!"
We responded:
"Thanks for your review Bessie! We're glad we were able to make your insurance transfer to Texas quick and easy. We're here if you need anything else. Welcome to Texas!"
mary turkasz
July 31, 2024
5
out of
5
rating by mary turkasz
"Shonda is amazing and a very sensitive person. She listens!!"
We responded:
"Thank you for your kind words Mary! We are honored to have you a part of our agency family. - Shonda"
Ram Achyutha
July 26, 2024
5
out of
5
rating by Ram Achyutha
"We've been with State Farm for 4 years. Shonda and the team( special mention about Beatrice and Christopher) have been amazing with support of any policy related questions, pricing and updates to policy. Team is quick, efficient and always been easy to work with. I trust them to provide the best comprehensive coverage possible and highly recommend for any insurance needs."
We responded:
"The kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for you each day. - Shonda"
Jan Bisaga
July 23, 2024
5
out of
5
rating by Jan Bisaga
"How wonderful service I received today. Shanda is so helpful !!!!"
We responded:
"Jan, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Shonda"
Matt hew
July 10, 2024
5
out of
5
rating by Matt hew
"Shonda and her team are by far the nicest people I have ever dealt with. They go above and beyond to help with everything I have needed. Thank you all and keep up the amazing work!!"
We responded:
"Thank you so much for your kind words, Matt! We're delighted to hear that we were able to exceed your expectations and provide exceptional service. Our office takes pride in going above and beyond for our customers, and it's wonderful to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your feedback and for choosing our office! - Shonda"
Dusti Pepper
July 5, 2024
5
out of
5
rating by Dusti Pepper
"Helpful, compassionate , & knowledgeable"
We responded:
"Dusti, our team is pleased to hear your positive feedback! Thank you for sharing. - Shonda"
Armando Morales
July 3, 2024
5
out of
5
rating by Armando Morales
"Short words They take care my rent insurace and car insurace, aswell my parents to the 100% The customer service is the best they always work with you super fast. More than regular insurace we are hiring the best team for take care your property and cars Congratulation to Shonda Hetherington Team"
We responded:
"Armando, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Shonda"
Taylor Salazar
June 27, 2024
5
out of
5
rating by Taylor Salazar
"Shonda goes above and beyond for her clients! I have never had a better agent!"
We responded:
"Taylor, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Shonda "
Drew Mayer-Oakes
June 20, 2024
5
out of
5
rating by Drew Mayer-Oakes
"Shonda has been providing great service for our family for almost twenty years. Her new agency team reflects her dedication to customer service, and being available for questions and changes on a moment's notice. I highly recommend Ms. Hetherington!"
We responded:
"Drew, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Shonda"
Maria Ruiz
June 14, 2024
5
out of
5
rating by Maria Ruiz
"They are amazing"
We responded:
"Maria, thank you for the kind feedback! - Shonda"