State Farm® Insurance Agent Shonda Hetherington

"Super excited to be working with Shonda! I’ve known her for over a decade, but have always been loyal to a previous Ins company. Decided it was time for a change and reached out to Shonda and am now kicking myself for not doing this sooner! Thrilled to save so much on all our policies and have an excellent agent we trust!"

"Kiana was seriously amazing to work with. In my experience, insurance is one of those things where I always feel like I’m being ripped off and I don’t really know what I’m looking at half the time. She took the time to walk me through everything in a way that actually made sense and never made me feel rushed or dumb for asking questions. On top of that, she ended up giving me the best quotes I’ve received anywhere in the Austin area. I have looked around quite a bit, and nothing came close to what she was able to put together for my family! She’s also just genuinely kind and easy to talk to, which honestly made the whole process way less stressful. This is the kind of customer service that feels rare these days. I’m so glad we connected and that I was able to make the switch with her help. Highly recommend working with Kiana if you’re looking for someone who actually cares and knows what they’re doing. Thanks again!"

"Shonda is amazing! She got me a great discount on my homeowners insurance that I wasn’t even aware of. She’s a very responsive agent that I highly recommend."

"Shonda and her team are excellent. I’ve met with Shonda in the past and she was helpful and very personable. Most recently I met with Kiana, who was friendly, helpful, and knowledgeable. The agents at this office are great at helping you choose what you need, recommending policies without pushing you to commit, and helping you find policies to meet your budget. They saved my family a ton of money with great coverage. I highly recommend Shonda and her team."

"Shonda has been great and her communication is fabulous."

"I recently worked with Kiana to secure insurance for my 2024 Tesla Model X, and the experience was seamless. Insuring an EV can be complicated and expensive, but Kiana took the time to find the best possible rate without sacrificing coverage. She is incredibly knowledgeable, professional, and responsive. If you’re looking for someone who actually looks out for your best interests, I highly recommend her"

"Shonda and her team (shoutouts to Kiana, she's amazing) have helped me so much with navigating the frustrating world of auto insurance. They are always available, always willing to assist in any way they can, and overall just have your best interests in mind at all times. I can not recommend them enough."

"Chris was very patient, helpful, and accommodating during our whole experience. He was very informative and we appreciate him so much! Can’t wait to work with him going forward."

"We've never had any problems with insurance or claims. A very personable, professional and kind agent. Thank you."

"Shonda and her entire staff are absolutely amazing! From walking into the office and them knowing your name to providing a ton of information while providing you with the best service! I absolutely enjoy everything about how they operate! Thank you'll for being absolutely amazing!!"

"Highly recommended, Shonda is awesome, excellent customer service, easy to work with and most importantly the office is locally owned and operated."

"Always so easy to work with!"

"Kami Charske has been amazing to work with. Very responsive and handled all of our insurance needs. We highly recommend this insurance professional."

"Muy buena atención"

"Shonda has been amazing throughout the process of obtaining my insurance policies (auto initially, and later, renters policy), as well as being available through text for any questions I’ve had (which have been a lot! lol) since being a customer for 8+ months now. I am forever thankful for her and a mutual friend who referred her to me, as my insurance agent! Thank you Shonda!"

"Really happy with my experience here! Everyone was super helpful and easy to work with. They answered all my questions, made everything simple, and did a great job. You can tell they care about their customers and the quality of their work."

"Amazing service every single time! Shonda’s team is absolutely awesome. They are friendly, patient, and always take the time to explain everything clearly. I feel confident and well taken care of knowing they are handling my insurance needs. I truly appreciate all the great service over the years! Thank you Kiana!"

"Shonda has been very supportive in helping me with my car insurance and making the process easier when going through personal crisis, she was able to get me a better deal on my insurance and has made it a breeze to stay with State Farm. Very kind! Highly recommend her!"

"Kiana was an absolute pleasure to work with. She’s incredibly knowledgeable about State Farm’s services and took the time to explain the ins and outs in a way that was clear and reassuring. What could have been an overwhelming, unfamiliar process felt manageable because of her guidance. She truly provided peace of mind every step of the way, and I’m grateful for her professionalism and care. Highly recommend working with her!"

"Great experience overall. The staff was professional, friendly, and easy to work with. Everything was explained clearly, questions were answered promptly, and the process felt smooth from start to finish. It’s refreshing to work with people who are knowledgeable and genuinely helpful. Highly recommend."

"Great customer service. Everything was explained very well for me to understand. Amazing support with every step of the process."

"Kuddos to Shonda Hetherington, from State Farm, and her office staff are extremely helpful and efficient. Her attention to detail, friendliness, knowledge on my policy, and personalized help was outstanding, and proved to be invaluable."

"Kiana Neal was very helpful and broke down the policy to make it easy to understand. She was knowledgeable and polite though out the process"

"Even though I didn’t end up using statefarm kiana had really good customer service and was super easy to talk to. They are glad to have her!!!"

"The level of satisfaction with our dealings with Shonda and her team at State Farm has been extraordinary .We continue to recommend them to our friends and family"