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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shoshana Friedman

May 4, 2026

5  out of  5
rating by Shoshana Friedman
"You guys have been so amazing from price to service. Shonda and Christopher have helped us so much with our 3 kids. A special thank you for helping us with our soldier boy, figuring out how to keep him covered as he gets moved around. Outstanding!!!"
We responded:
"Thank you so much for your kind words! We’re grateful for the opportunity to help your family and truly appreciate your trust. We’re especially glad we could assist with keeping your son covered during his moves—thank you for your service and support!"
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Alan Ware

May 1, 2026

5  out of  5
rating by Alan Ware
"I have worked with Shonda for 25+ years. Literally one of the best people I know!"
We responded:
"Thank you so much for your incredible support and kind words over the past 25+ years, Alan. It’s truly an honor to work with you, and your trust means the world to me and the entire team. Here’s to many more years of partnership!"
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Cindy Trevino

May 1, 2026

5  out of  5
rating by Cindy Trevino
"I had a great experience with State Farm, thanks to Kiana Neal. She was incredibly helpful, took the time to clearly explain my quote, and made sure I understood all my options. I really appreciated how she kept me informed whenever I made changes to my policy. Excellent customer service and professionalism—I highly recommend working with her!"
We responded:
"Thank you so much for your kind words, Cindy! Kiana is delighted to hear you had a great experience. We’re glad she could provide clear explanations and keep you informed throughout the process. We truly appreciate your recommendation!"
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vern Crawford

April 30, 2026

5  out of  5
rating by vern Crawford
"Awesome experience. First rate customer service."
We responded:
"Thank you for the awesome feedback, Vern! We’re glad you had a great experience. Looking forward to assisting you again!"
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Dylan Behrendt

April 30, 2026

5  out of  5
rating by Dylan Behrendt
"Chris does a fantastic job, always super helpful and quick to respond! I’ve never had a problem with State Farm."
We responded:
"Thank you so much for your kind words! Chris is thrilled to hear your feedback and always strives to provide quick and helpful service. We’re glad to know you’ve had a great experience with State Farm. Please don’t hesitate to reach out if you ever need anything!"
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Jordon Neal

April 24, 2026

5  out of  5
rating by Jordon Neal
"Shonda and her team are fantastic! They’re professional, responsive, and truly care about their clients. Shonda made everything easy to understand and helped me find the right coverage without any stress. Great customer service from start to finish. Highly recommend! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for your kind words and recommendation Jordon! We’re thrilled to hear you had a smooth and stress-free experience. My team and I truly appreciate your trust and support. Please don’t hesitate to reach out if you need anything in the future!"
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Taylor Salazar

April 24, 2026

5  out of  5
rating by Taylor Salazar
"Following up on this a year later: Shonda is still fantastic! Communication is great. Rates are great. She cares about her clients and their experience through everything! Shonda goes above and beyond for her clients! I have never had a better agent!"
We responded:
"Taylor, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Shonda "
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Calvin Nguyen

April 17, 2026

5  out of  5
rating by Calvin Nguyen
"she’s very professional coming to explain all the detail. And have saved me a lot of money thank you"
We responded:
"Thank you, Calvin!! We are glad to hear you had a great experience and that everything was clearly explained. Saving you money while providing the right coverage is what we aim for. Thank you for trusting us!"
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Lisa Curry

April 1, 2026

5  out of  5
rating by Lisa Curry
"Great agent! Very knowledgeable and attentive to details. Always available for questions and to ensure you have the right coverage based on your needs I would highly recommend Shonda Hetherington to anyone moving to the area or looking to compare policy with other vendors!"
We responded:
"Thank you so much for your kind words and wonderful recommendation! I’m thrilled to hear that I could provide the knowledge and support you needed to find the right coverage. It was a pleasure working with you, and please don’t hesitate to reach out if you ever have any questions in the future. Wishing you all the best in your new home!"
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Dana Stieferman

March 19, 2026

5  out of  5
rating by Dana Stieferman
"Quick & easy - called for hard copy of policy renewal and received it w/i seconds."
We responded:
"Thank you so much for your kind words, Dana! We're thrilled to hear that you found the process quick and easy, and that you received your hard copy policy renewal so promptly. We're always here to help whenever you need us!"
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Melanie Owens

March 12, 2026

5  out of  5
rating by Melanie Owens
"Super excited to be working with Shonda! I’ve known her for over a decade, but have always been loyal to a previous Ins company. Decided it was time for a change and reached out to Shonda and am now kicking myself for not doing this sooner! Thrilled to save so much on all our policies and have an excellent agent we trust!"
We responded:
"Thank you so much, Melanie! It means a lot that you chose to work with us after all these years. We’re thrilled we could help you save on your policies and truly appreciate your trust in our team! "
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Jenica Bates

March 12, 2026

5  out of  5
rating by Jenica Bates
"Kiana was seriously amazing to work with. In my experience, insurance is one of those things where I always feel like I’m being ripped off and I don’t really know what I’m looking at half the time. She took the time to walk me through everything in a way that actually made sense and never made me feel rushed or dumb for asking questions. On top of that, she ended up giving me the best quotes I’ve received anywhere in the Austin area. I have looked around quite a bit, and nothing came close to what she was able to put together for my family! She’s also just genuinely kind and easy to talk to, which honestly made the whole process way less stressful. This is the kind of customer service that feels rare these days. I’m so glad we connected and that I was able to make the switch with her help. Highly recommend working with Kiana if you’re looking for someone who actually cares and knows what they’re doing. Thanks again!"
We responded:
"Thank you so much, Jenica! We’re thrilled to hear Kiana made the process clear, stress-free, and helped find the right coverage for your family. We truly appreciate your trust and recommendation!"
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A K

March 5, 2026

5  out of  5
rating by A K
"Shonda is amazing! She got me a great discount on my homeowners insurance that I wasn’t even aware of. She’s a very responsive agent that I highly recommend."
We responded:
"Thank you, A K, for your kind words! We’re so happy to hear that we were able to secure a great discount for your homeowners insurance and provided such responsive service. Your recommendation means a lot to us!"
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Ashley Lorenzo

March 5, 2026

5  out of  5
rating by Ashley Lorenzo
"Shonda and her team are excellent. I’ve met with Shonda in the past and she was helpful and very personable. Most recently I met with Kiana, who was friendly, helpful, and knowledgeable. The agents at this office are great at helping you choose what you need, recommending policies without pushing you to commit, and helping you find policies to meet your budget. They saved my family a ton of money with great coverage. I highly recommend Shonda and her team."
We responded:
"Thank you so much, Ashley, for your thoughtful and detailed feedback! We’re delighted to hear that we have been helpful, personable, and knowledgeable throughout your experience. It’s wonderful to know we could save your family money while providing the coverage you need. Your high recommendation means a lot to us!"
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Michelle Lowther

March 3, 2026

5  out of  5
rating by Michelle Lowther
"Shonda has been great and her communication is fabulous."
We responded:
"Thank you, Michelle, for your wonderful feedback! We're so glad to hear that our communication has been fabulous and that we've provided you with great support. We appreciate your kind words!"
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Aviel Avuchay

February 24, 2026

5  out of  5
rating by Aviel Avuchay
"I recently worked with Kiana to secure insurance for my 2024 Tesla Model X, and the experience was seamless. Insuring an EV can be complicated and expensive, but Kiana took the time to find the best possible rate without sacrificing coverage. She is incredibly knowledgeable, professional, and responsive. If you’re looking for someone who actually looks out for your best interests, I highly recommend her"
We responded:
"Thank you so much, Aviel! We’re thrilled to hear Kiana made your Tesla Model X insurance experience seamless and found great coverage at a competitive rate. We truly appreciate your trust and recommendation!"
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Brent Vickers

February 18, 2026

5  out of  5
rating by Brent Vickers
"Shonda and her team (shoutouts to Kiana, she's amazing) have helped me so much with navigating the frustrating world of auto insurance. They are always available, always willing to assist in any way they can, and overall just have your best interests in mind at all times. I can not recommend them enough."
We responded:
"Thank you so much for your kind words and wonderful review! We're thrilled to hear that Kiana, and the entire team were able to make navigating auto insurance easier and more stress-free for you. Our goal is always to be available and supportive while keeping your best interests at heart. If you ever need anything else, don’t hesitate to reach out. "
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Lauren Bess

February 15, 2026

5  out of  5
rating by Lauren Bess
"Chris was very patient, helpful, and accommodating during our whole experience. He was very informative and we appreciate him so much! Can’t wait to work with him going forward."
We responded:
"Thank you, Lauren! We’re glad Chris was patient and helpful throughout your experience. We look forward to working with you again!"
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Lora Locust

February 13, 2026

5  out of  5
rating by Lora Locust
"We've never had any problems with insurance or claims. A very personable, professional and kind agent. Thank you."
We responded:
"Thank you so much, Lora, for your kind words! We're thrilled to hear that you've had a smooth experience with insurance and claims, and that our team’s professionalism and care have made a positive impact. Your trust means the world to us!"
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Jason Timmons

February 10, 2026

5  out of  5
rating by Jason Timmons
"Shonda and her entire staff are absolutely amazing! From walking into the office and them knowing your name to providing a ton of information while providing you with the best service! I absolutely enjoy everything about how they operate! Thank you'll for being absolutely amazing!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We strive to create a welcoming environment and provide top-notch service, so it's wonderful to know that our efforts are appreciated. We look forward to seeing you again soon!"
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CHRIS s

February 5, 2026

5  out of  5
rating by CHRIS s
"Highly recommended, Shonda is awesome, excellent customer service, easy to work with and most importantly the office is locally owned and operated."
We responded:
"Thank you for the great review! We’re happy to hear that we provided excellent service and made everything easy for you. We’re proud to be a locally owned and operated office and appreciate your recommendation!"
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Rolando Ramiro

January 28, 2026

5  out of  5
rating by Rolando Ramiro
"Always so easy to work with!"
We responded:
"Thanks so much, Rolando! We love hearing that and always appreciate the opportunity to work with you!"
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Angel Munoz

January 22, 2026

5  out of  5
rating by Angel Munoz
"Kami Charske has been amazing to work with. Very responsive and handled all of our insurance needs. We highly recommend this insurance professional."
We responded:
"Thank you, Angel! We’re so glad to hear Kami has been amazing to work with and responsive to your needs. We truly appreciate your recommendation and your trust in our team!"
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Victor Gardo

January 16, 2026

5  out of  5
rating by Victor Gardo
"Muy buena atención"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que la atención fue de tu agrado. Esperamos verte de nuevo pronto."
Profile photo of Jenna Goodwin

Jenna Goodwin

January 12, 2026

5  out of  5
rating by Jenna Goodwin
"Shonda has been amazing throughout the process of obtaining my insurance policies (auto initially, and later, renters policy), as well as being available through text for any questions I’ve had (which have been a lot! lol) since being a customer for 8+ months now. I am forever thankful for her and a mutual friend who referred her to me, as my insurance agent! Thank you Shonda!"
We responded:
"Thank you so much, Jenna! We’re grateful for your kind words and so glad we have been able to support you every step of the way. We appreciate your trust and the referral that brought you to us! 🙏"